At Neework, we strive to ensure that every project and service meets the highest standards of quality. However, we understand that sometimes things don’t go as planned. Here is our policy regarding refunds and returns:
1. Eligibility for Refunds
Since Neework primarily deals with digital services and freelance work, refunds are handled on a case-by-case basis:
- Project Cancellation: If a client cancels a project before the freelancer has started any work, a full refund (minus any processing fees) will be issued.
- Dissatisfaction with Quality: If the delivered work does not meet the agreed-upon project requirements, we encourage clients to request revisions first. If the issue persists, a partial or full refund may be considered after an internal review.
- Non-Delivery: If a freelancer fails to deliver the project within the agreed deadline without a valid reason, the client is entitled to a full refund.
2. Non-Refundable Situations
- Refunds will not be issued once the final project files have been approved and downloaded by the client.
- Work that has already been completed and matches the initial project brief is not eligible for a full refund.
- Any third-party costs (like domain names, hosting, or paid plugins) purchased on behalf of the client are non-refundable.
3. Refund Process
To request a refund, please follow these steps:
- Email our support team at support@neework.com with your Project ID and the reason for the refund request.
- Our team will review the communication history and project milestones within 3-5 business days.
- If approved, the refund will be processed back to your original payment method (e.g., Bank Account, Credit Card, or Wallet) within 7-10 working days.
4. Dispute Resolution
In case of a disagreement between a client and a freelancer, Neework acts as a mediator. Our goal is to reach a fair outcome for both parties based on the original project scope and evidence provided.